Refund policy
Return & Refund Policy
We want you to love your order! Because our products are made to order, we have a few guidelines around returns and refunds. Please read them carefully before purchasing.
All Sales Are Final
Each item is created especially for you once an order is placed. For this reason, we do not accept returns or exchanges for reasons such as wrong size, color preference, or change of mind.
Damaged or Defective Items
If your item arrives damaged, defective, or with a printing error, we’re happy to make it right.
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Please contact us within 7 days of delivery
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Include your order number and clear photos showing the issue
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Once approved, we will offer a replacement or a refund at no additional cost
Incorrect Orders
If you receive the wrong item due to an error on our end, let us know within 7 days of delivery, and we’ll send the correct item or issue a refund.
Shipping Issues
We are not responsible for delays caused by carriers, incorrect shipping addresses provided at checkout, or packages marked as delivered by the carrier but not received. Please double-check your shipping details before placing your order.
Refund Processing
Approved refunds are issued to the original payment method and may take several business days to appear, depending on your bank or payment provider.
Contact Us
If you have any issues with your order, please reach out to us at crowsperchartworks@gmail.com and we’ll do our best to help.